I don't think your career has to make sense at 21.
Delhi-based. Customer success by day, career media the rest of the time — the CV first, then the story behind it.
What I do when I'm not making content.
Eight years of client-facing work in tech — onboarding, adoption, renewals, and the unglamorous middle of making software land inside a big company. It's also where most of the career advice comes from.
out in the field
People Matters TechHR, Asia's largest HR & work-tech conference, 2026
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Dec 2025 — Present Now
Customer Success Manager
BerribotIndia
Enterprise AI adoption, end to end — from first rollout to executive review.
- Manage 3 enterprise accounts worth roughly $1.8M ARR, as the primary partner for executive stakeholders and cross-functional teams
- Led customer onboarding and AI solution rollouts, cutting implementation time to 2 weeks and lifting adoption 26%
- Identified AI use cases across business units and geographies, driving about $200K in annual expansion revenue
- Consult with C-suite executives to translate business challenges into AI solutions and align implementation roadmaps with organisational goals
- Run Executive Business Reviews and strategic governance meetings to demonstrate value and find long-term account growth
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Jan 2025 — Dec 2025
Account Manager
HackerRankIndia
A $550K ARR portfolio, kept healthy through onboarding, reviews and honest reporting.
- Managed a $550K ARR portfolio, keeping customer goals, product capability and delivery timelines aligned
- Led onboarding, implementation and quarterly business reviews to drive adoption and long-term engagement
- Kept stakeholders updated with structured reporting on performance and risk
- Improved customer health to 87% and reduced churn 28% through proactive engagement
- Worked with product, engineering and support to resolve issues and improve delivery — 93.7% CSAT
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Nov 2023 — Jan 2025
Account Specialist
HackerRankIndia
Early-stage client engagements: discovery, onboarding, and the internal plumbing behind them.
- Ran early-stage client engagements including discovery, onboarding and coordination with internal teams
- Generated $113K revenue in 6 months and enabled $266K in new business through structured qualification
- Built an internal chatbot to streamline request handling, cutting support volume 12%
- Improved retention to 86% through timely resolution and consistent communication
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Jan 2022 — Nov 2023
Account Executive
Fresh PrintsIndia
Client relationships end to end, with production and operations on the other side of the desk.
- Managed end-to-end client relationships across accounts, holding delivery timelines and quality standards
- Coordinated with operations and production to reduce order issues 85%
- Delivered 26% YoY growth through account expansion and relationship management
B.A. (Hons) English Literature
Kamala Nehru College, University of Delhi
Aug 2018 — Aug 2021 · GPA 7.18 · Delhi, India
English Literature, then a career in tech. The pivot this whole account is about.
Internal support chatbot
HackerRank
Built to streamline incoming request handling. Cut support volume 12%.
Customer
Tools
Office
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The longer version.
Nobody showed me a chart with all the jobs on it. The list I got at nineteen had about four things on it, and I picked from it like everyone else does.
So this is the thing I wish I'd had. Which jobs exist, what they pay, and how people actually get into them.
The day job is customer success in tech. The account started as somewhere to put what I was learning about work, and it got louder than I expected.
still figuring it out, out loud
- 01Your first job doesn't define your life.
- 02Your degree isn't your identity.
- 03Pivots aren't failures.
- 04Skills compound. Titles don't.
Say hi.
Collaborations, speaking, or a question about your own next step — email is the fastest route.
careerswithnandini@gmail.com